Job Overview
Join our dynamic team as a Prior Authorization Pharmacy Technician, where you will play a vital role in facilitating the prior authorization process while working remotely. We are dedicated to delivering exceptional service and ensuring our members receive the care they need.
Key Responsibilities
- Deliver friendly and professional support to members, providers, and other callers throughout the criteria-based prior authorization process.
- Maintain thorough, timely, and precise documentation of all approvals and denials, while escalating clinical inquiries or judgment calls to the pharmacist team when required.
- Recognize and communicate clinical questions to the pharmacist team as necessary.
- Execute additional responsibilities as assigned, including managing faxes, sorting mail, overseeing email correspondence, and maintaining the Computerized Account System (CAS).
Required Skills
- Strong communication capabilities with an emphasis on customer service.
- Attention to detail and the ability to thrive in a fast-paced environment.
- Familiarity with prior authorization processes is essential.
Qualifications
- A High School diploma or GED is required.
- Experience in prior authorization processes is preferred.
- Previous work experience in a call center environment is advantageous.
Career Growth Opportunities
We champion professional development, providing our team members with the resources to grow their skills and advance their careers within our esteemed organization.
Company Culture And Values
We cultivate a collaborative work environment that empowers motivated individuals. Our commitment to exceptional service reflects our dedication to supporting patients and enriching their healthcare experience.
Employment Type: Full-Time
